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FAQs FAQs

FAQs

shipping and delivery

How long do handling, shipping, and delivery take?

Usually, it takes 3-4 days for us to process the order. It will be delivered within 1-6 working days for our US customers when it is out for delivery from our warehouse. Regions such as AK, PR, HI may take longer. In other countries, we’ll have to deliver from our China supplier. It will take a longer time. (Welder 6-8 working, not available at the moment, helmet without battery  15-20 working days, or longer)

What shipping service do you use?

UPS, USPS, DHL, or other express chosen by our warehouse.

Something is wrong with my order.

Please contact our support team with details via support@yeswelder.com, they will assist you about the issue.

I would like to make changes to my order.

Please contact our support team with details via support@yeswelder.com, they will assist you with the change.

How do I track my order delivery?

A shipping confirmation email will be sent to you, you could track with it.

My package says delivered, but I didn’t receive it.

Please contact our support team with details via support@yeswelder.com, they will assist you to solve the issue with the express.

What are your return and refund policy?

More details for return and refund policy are available via https://support.yeswelder.com/hc/en-us/sections/360005488953

product-specific: helmet

Does LYG-R100A support a cheater lens or wearing glasses?

It could support wearing glasses. So it is not necessary to purchase a cheater for it.

Do all helmets come with a headgear?

Our helmets come with a headgear inside.

My helmet is not auto-darkening, what do I do?

1. If there’s a test button, please check if it works. (Note: Make sure it is in welding mode)

2. Adjust the sensitivity to the max, adjust the delays and shades.

3. Test the battery if it is dead. (Normally, it’s 3V).

4. Make sure the battery is put inside correctly. 

Does your helmet support a cheater lens?

All of our helmets can support a cheater lens.

product-specific: welder

Can you explain the assembling of the earth clamp and electrode holder?

Is a foot pedal compatible with welders?

MIG-205DS/250pro is not compatible with a foot pedal as there’s no two-pin plug for it on the welder panel. TIG-205DS /CUT-55DS could use the two-pin foot pedal to control the HF start/the gun torch.  (Our TIG-205DS welder comes with a foot pedal inside.)TIG-250P ACDC could use a five-pin foot pedal to control the on/off of the gun torch and the amperage while welding. (The foot pedal will come with our welder.)

Does MIG-250PRO/MIG-205DS support TIG?

It only supports lift tig welding with our wp-17v-35 gun torch.

Does MIG-250 support aluminum welding?

MIG-250 pro will be able for aluminum when it is set up with 'OP' and 100% argon or Mix gas. And change the MIG torch with Graphene liner or Teflon liner for aluminum, and U type roller instead of normal V type roller inside the machine.

The new version of PRO250 can weld aluminum directly

What accessories come with the welder?

MIG-205DS : 
10ft Mig Gun
10ft electrode holder
10ft ground clamp
110V->220V Adapter
1 Additional .030" & .035" contact tip
W-type roller driver 
(V-type roller driver 0.8/0.9 built-in with the welder)
Hammer & Brush
User manual

MIG-250PRO:
10ft Mig Gun
6ft electrode holder
5ft ground clamp
1 Additional .030" & .035" contact tip
Brush
User manual

MIG-250PRO(new version will  be available in August):
10ft Mig Gun
10ft electrode holder
10ft ground clamp
1 Additional .030" & .035" contact tip
W-type roller driver 0.8/0.9
V-type roller driver 0.6/0.8
U-type roller driver 1.0/1.2
(V-type roller driver 0.8/0.9 built-in with the welder)
Brush
User manual

TIG-205DS:
13ft TIG Torch 
10ft electrode holder
10ft ground clamp
110V->220V Adapter
One set consumables: 2 Collet, 1 Collet Body, 3 Alumina Ceramic Cup, 1 Long Back Cap, 1 Short Back Cap
Foot pedal (verion after June)

TIG-250P ACDC:
13ft TIG Torch 
10ft electrode holder
10ft ground clamp
One set consumables: 2 Collet, 1 Collet Body, 3 Alumina Ceramic Cup, 1 Long Back Cap, 1 Short
Back Cap
Foot pedal 

ARC Welder:
10ft electrode holder
10ft ground clamp
Hammer & Brush
User manual

Cutter CUT-55DS:
cut torch 
ground clamp
110V->220V Adapter
hose
Air pressure valve
Additional consumable kits ( contact tip, nozzle, diffusers)
User manual

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