Frequently Asked Questions

Usually, it takes 3–4 days for us to process the order. It will be delivered within 1–6 working days for our US customers when it is out for delivery from our warehouse. Regions such as AK, PR, HI may take longer. In other countries, we’ll have to deliver from our China supplier and it will take a longer time (welders 6–8 working days; helmets without battery 15–20 working days, or longer).

UPS, USPS, FedEx, or other express chosen by our warehouse. We are not able to designate a specific courier.

Please contact our support team with your order number (starting with #YW) at support@yeswelder.com — our team will assist you promptly.

We can only modify orders that have not yet entered the shipping process, so timing is critical: contact us at support@yeswelder.com within 24 hours of placing your order, and we will make every effort to accommodate your request.

Once shipped, we cannot cancel or change the order. You may either refuse delivery (the package will be returned to us; standard return shipping fees will apply and be deducted from your refund), or initiate a return after receiving the package (you will be responsible for the return shipping cost).

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number and link. You can also log into your YesWelder account to view order status.

Don’t worry — this happens sometimes. Please follow these steps:

1. Check around: look thoroughly around your property (porch, garage, side doors) and ask neighbors or household members.

2. Contact the carrier: use your tracking number to call your local carrier office. They can provide the GPS location of the delivery scan.

3. Contact us for help: if the carrier cannot resolve it, email us at support@yeswelder.com with your order number (starting with #YW) and details. We will initiate a formal investigation with the carrier on your behalf.

More details for our return and refund policy are available at yeswelder.com/policies/refund.

We only charge the amounts specified in your order, including the product price and shipping fees. No additional fees are applied by us.

Some banks may charge additional fees, such as “international transaction fees” or “currency conversion fees” for cross-border transactions. These fees are determined by your issuing bank, not by us.

If you have questions about these additional fees, we recommend contacting your bank directly to inquire or request a refund.

Orders ship from our warehouse and are handed over to courier services. The carrier is automatically assigned based on your delivery address, so we can’t guarantee a specific one. If you have a preferred carrier, please reach out before placing your order and we’ll let you know if it’s available.

Most orders ship within 1–2 business days. A delay usually means we are waiting for information to ensure a smooth delivery.

Please check your email: you may have received a confirmation or address verification email from us that requires a reply before we can proceed. Checking your inbox (and spam folder) is the fastest way to resolve this.

Yes, eligible customers (e.g., with a valid resale certificate) can have orders processed as tax-exempt.

Before placing your first order, please contact us at support@yeswelder.com and provide your tax-exemption documentation. Our team will review your documents and pre-configure your account with tax-exempt status.

Once set up, all your future orders will automatically be tax-exempt at checkout — no need to contact us for each purchase. This one-time setup ensures a smooth, automatic process for all your subsequent orders.

Please contact us within 24 hours of placing your order. If the order has already shipped, we cannot change the address. You will need to contact the carrier directly to attempt an address update or delivery interception, which may involve additional fees.

Product swaps are possible only if the order has not shipped and we are contacted within 24 hours. We can swap for a product of equal or lower value; if the new item costs more, we recommend canceling (within 24 hours) and placing a new order.

After shipment, swaps are not possible and the standard return process would apply.

We understand! If you need to re-order due to an error on your part (like selecting the wrong item), the free shipping promotion from your original order may not automatically apply. Please contact us before placing the new order, and we will review your case to find the best solution for you.

For your security, our payment system automatically cancels orders if it cannot fully verify the transaction information. This is a standard fraud prevention measure.

We recommend trying a different payment method for your new order. If the issue persists, please contact your card-issuing bank to ensure they are not blocking the international transaction.

Gift cards must be applied during checkout and cannot be added to an existing order. You may either cancel your original order (if within 24 hours) and place a new one using the gift card, or use the gift card on your next purchase.

Payment can be declined by your bank or card issuer for several common reasons: insufficient funds or reaching your card’s spending limit; the billing address entered does not match the one on file with your bank; or your bank’s security system flagged the international transaction as suspicious.

Contact your bank to confirm the exact reason and ensure they approve international transactions, or try again using a different payment method (e.g., another card, PayPal). If the problem continues, email us at support@yeswelder.com with your details for assistance.

Don’t worry — you have not actually been charged twice. What appears as a second charge is almost always a temporary authorization hold placed by your bank or payment platform during the initial transaction process. This is a standard check to ensure funds are available and is not a completed charge.

Our system will only capture payment once for a successfully placed order. These temporary holds typically reverse automatically within 1–5 business days, depending on your bank’s policy.

If you see multiple pending charges, please wait a few business days for the extra hold(s) to drop off. If they do not reverse after this period, please contact your bank directly with your statement — they can confirm the holds and process the release.

Yes. We use encrypted, PCI-compliant payment processing systems. We do not store your full credit card details on our servers.

We value your satisfaction. If you purchased on YesWelder.com and find a lower price on our official website within 30 days of your order, please contact our customer service. Provide your order number and the promotion details, and we’ll be happy to review your case and explore how we can best assist you.

Our promotions are designed to apply the best single discount available. If your product is already on sale or part of a special promotion, additional coupon codes cannot be stacked. The system will automatically apply the highest value discount to your benefit.

No. YesWelder.com and our Amazon storefront are separate sales channels with independent promotions, pricing, and inventory. Discount codes and special offers are typically platform-specific and cannot be used cross-platform.

All YesWelder MIG welders are not compatible with a foot pedal as there’s no two-pin plug on the welder panel and they use a valve-controlled TIG torch. You can use TIG-205P-PRO, TIG-200P-ACDC-PRO, and CT2050 with a 5-pin foot pedal for on/off and amperage control. The foot pedal is optional and needs to be purchased separately.

YesWelder MIG welders support lift TIG welding with an additional TIG torch:

MIG-205DS-B / MIG-250PRO-SG / MIG-270K / YWM-200 — WP-17V-35

FLUX-135-PRO / YWM-160 / MP200 — WP-17V-10

We recommend using the torch that comes with the welder.

For MIG welders, it’s compatible with all European connector MIG torches.

For TIG welders/cutters, it’s compatible with M16×1.5 connector torches. TIG-205DS is compatible with 5/8”-18RH connector torches.

We have aluminum MIG welders and AC/DC TIG welders:

MIG: MIG-205DS-B, MIG-250PRO-SG, YWM-200

TIG: TIG-200P-ACDC-PRO, CT2050

Yes. All YesWelder MIG aluminum welders support a spool gun when set to Manual MIG mode.

We don’t currently have welders that combine both AC TIG and MIG functions in one unit.

Most of our welders have DC output. Only the TIG-200P-ACDC-PRO and CT2050 come with both DC and AC output.

All our cutters don’t come with an air compressor. They need to connect with an external air compressor (recommended 4–7 CFM).

Each product ships with a complete set of accessories including torches, cables, clamps, contact tips, drive rollers, adapters, and a manual. The exact contents vary by model — please check the product page for the detailed packing list of your specific welder or cutter.

Yes, it supports wearing glasses, so it is not necessary to purchase a cheater lens for it.

Yes, our helmets come with a headgear included.

1. Make sure the helmet is being tested under a tungsten bulb or during welding — it will not work under sunshine, a flashing camera, or LED light.

2. If there’s a test button, check if it works (make sure it’s in welding mode).

3. Adjust the sensitivity to max, then adjust the delays and shades.

4. Test the battery — it should be 3V. Make sure it’s inserted correctly.

5. Make sure there’s no dust on the sensors or the lens.

All of our helmets are compatible with standard 2” × 4.25” magnifying/cheater lenses.

Our helmets are not compatible with a hard hat.